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PREPARING A FILE

Send us all the information (text, images, drawings, etc.), and within a couple of days the printer will prepare a file and send it to you for approval. All files and images should be in good quality (resolution).

The cost of preparing a file depends on the amount of work: 35 euros + tax/hour.

WHAT DOES THE PRINTING FILE MEAN?

The printing file must meet our requirements.

The file and your desired printed version of business card, flyer, poster, roll-up stand, etc. should be made in the same size.

  • For example, for a standard Roll-Up stand measuring 850×2000 mm, a file with the size of 300x450mm will not work. It is necessary to make a file of 850×2000 mm.
  • For 850x2000mm file, photos, logos or pictures with poor resolution are not suitable.

Word files (* .doc, * .docx, * .rtf and others) with text, pictures and sketches are not accepted as printing files.

HOW TO SEND A FILE?

  • Send the file along with your request from the wed-site.
  • Small files can be e-mailed info@mprint.ee (no more than 5Mb).
  • To send large files, we recommend:

 

GoogleDrive

Dropbox

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  • You can always upload your files to our FTP (you can get all the necessary information via e-mail).
  • You can bring your files on a flash drive, memory card, or external hard drive to our office.

WHAT DOES LAMINATE AND LAMINATION MEAN?

Lamination -is the process of applying a self-adhesive transparent polymer – laminate – to the surface of printed products for the purpose of giving the material special protective features (texture, gloss, hardness, moisture resistance) and appearance.

Laminate with different density 32 μm – 250 μm (measured in micrometers or microns – one thousandth of a millimeter, symbol: μm) is used under different circumstances.

  • Glossy laminate – shiny and slippery, it is almost impossible to write on it, except for the permanent markers;
  • Matte laminate – does not shine, you can use almost any kind of ink to write on it, pencil is working pretty good as well;
  • Embossed or textured laminate – used to decorate the image surface.

HOW TO ORDER DELIVERY?

If you want delivery, please contact us via e-mail and choose the delivery method.

WHAT DOES THE MARGIN FOR CUTTING (bleed) MEAN?

All the main design elements should be placed at a distance of at least 2-3 mm from each edge (internal fields). The margin for cutting (bleed) is a continuation of the background beyond the size of the desired printed product, which will be cut off during the manufacturing process. Dimensions for margin for cutting: 2-4mm for each edge (external fields). For example, for a business card measuring 90*50 mm, the size of the printed file should be 94*54 mm (2mm margin for cutting on each side).

NB! The file for the Roll Up stand should be 850x2030mm. 

HOW CAN I PAY FOR THE ORDER?

You can pay for the order in person with cash or credit card. You can also do a bank transfer before the order is received.

DOES PHOTO GLASS HAS WARRANTY?

The manufacturer (Mprint OÜ) assumes responsibility for the fulfillment of the warranty obligations within 1 year from the purchase date of the product. Product quality claims are accepted within the warranty period at the place of purchase with a receipt. Warranty includes glass defects elimination, caused by the Manufacturer (Mprint OÜ), or replacement of the glass with identified manufacturing defect.

Warranty does not cover malfunctions and defects caused by the following reasons:

  1. if there are mechanical damages that occurred during loading and unloading the product, in case if the customer was handling transportation and installation himself;
  2. when the product is not used for the intended purpose: for example,when used outdoors;
  3. in cases of product damage during force majeure circumstances (natural disasters, fires, etc.).